In today’s society where companies must focus on the reasons why employees want to work versus need to work, it is important to understand the employee experience. More progressive employers are beginning to see employee satisfaction and engagement (link) as smaller components of what their employees care about: the employee experience.
What is Employee Experience?
The employee experience is the sum of all the interactions which an employee has with the employer. It is how the employee perceives the company overall, their role in the company as well as the structure and culture of the organisation. Overall, it is believed that the employee experience is influenced by three things: The physical environment, which includes anything which can be heard, seen, touched, and tasted such as charts, art, meals and desks.
The tools and technologies an employer provide – everything the employees need to do their job, such as mobile devices, desktop computer and user interface. The culture and how the company demonstrate its commitment to the health and success of its employees. In other words, what is the feelings that the employee gets when working, what is its vibes, practices, attitudes and mission. (LINK)
Why is Employee Experience important?
When the employee experience is good, studies show that employees are happier, more engaged and able to do their job more efficiently. A good employee experience begins from the day the contract is signed, therefore, a structured and engaging pre and onboarding program is often a great way to begin the journey successfully, which ensures a better bottom line result (LINK)